Press Announcements

Bahamasair wishes to advise the public that in accordance with the Government’s implemented Emergency Power Orders (covid-19), the airline’s operation remain suspended. However, as the Government moves gradually to the removal of the Emergency Orders, we expect to resume flight services in the near future. Updates will be provided to inform you of the same. 

The covid-19 shutdown has impacted both the airline and you, our customer in a significant way. Therefore, when we resume services, there will be some changes you will need to be aware of:


Our Ongoing Commitment to Safety

Passenger health remains at the core of Bahamasair’s operation. In the post covid-19 era, the airline is committed to providing best industry cleaning and disinfection practices including:


Disinfecting, cleaning and sanitizing of the aircraft during turnarounds and on overnight maintenance.
Passengers are now required to wear protective face masks.
Flight crews are now required to wear protective face masks and gloves.
When load factors allow, passengers will be distanced spaced during seating. 
Passengers needing to have extra spacing on flights can procure the same for a marginal fee.

The above measures will remain in place for the foreseeable future.

Bahamasair will only use disinfectant approved by local and international Health Care officials and cleaning/disinfecting will be focused on the following areas: 
Tray tables, seatbelt buckles, armrests, window shades, doors and overhead bin handles.
These measures will build on existing cleaning procedures added in early March 2020 at the onset of COVID-19.

At the Airport

Bahamasair is liaising with the various Airport Authorities to get an understanding of any new requirements that may be enacted for your travels. We will be providing summary information of all of our airport destinations we service so that you are informed of the requirements before you leave home. Please visit our website as we provide updates on the same.

 

Reservations Changes 

As we seek to provide greater flexibility to your travel plans, we are waiving change fees for tickets already booked for travel through March 30, 2021. 

With Bahamasair new online Passenger Service System, ticket holders can now make changes to your reservations as follows:

Directly online to www.bahamasair.com (new process). To request a ticket change or refund, simply click the My Trips tab on our website, enter the relevant information and follow steps provided. 
Emailing our Customer Relations team at This email address is being protected from spambots. You need JavaScript enabled to view it.
Using our City Ticket Office in Palmdale and at the Airports in Nassau and Freeport.
Calling the Bahamasair Reservations Center at (242) 702 4140. 

All tickets will remain valid for a one-year period from date of purchase.


City Ticket Offices Closure

With introduction of the airline’s new Passenger Service System, the airline is placing greater emphasis on electronic ‘Point of Sales’ (POS). Purchasing tickets online is now easier, more efficient and the cheapest avenue of acquisition. In keeping with our leaner operating initiatives, the airline has closed two of its City Ticket Offices, Nassau Street and the Freeport Culmersville Building. 

For those who still believe using a CTO is more convenient, the Palmdale location [Nassau] and the Bahamasair Building at the airport in Freeport will remain open. 


Our Appreciation

Management and staff of Bahamasair extends best health wishes to you, and encourages all to adhere to established safety protocols as we battle covid-19. 
We really miss having you aboard our flights and look forward to when we can service your needs again. Things may be a little different, but it will be for the better.

Bahamasair thanks you for making us your airline of choice, as we continue to take strides in connecting the islands of The Bahamas to the world.



Tracy Cooper
Managing Director - Bahamasair

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