Customers Requiring Extra Space
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Automated Exchange & Refund facility using Manage Booking is for Web Ticket customers only.

Automated Exchange & Refund facility using Manage Booking is for Web Ticket customers only.

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For the safety and comfort of all customers, we have aligned our seating accommodation policies with other major airlines regarding customers who may require more than one seat because they are:

Unable to fit into a single seat in their ticketed cabin and/or
Unable to properly buckle their seatbelt using a single seatbelt extender(available upon request from a flight attendant) and/or
Unable to lower both armrests without encroaching upon the adjacent seating space or another customer.


We encourage customers to address their seating needs when booking the original reservation. If you meet the above criteria, one of our Reservation Agents will ensure that you receive two adjacent seats at the available fare for each seat.

At the Airport:

If you meet any of the above criteria and have not booked an extra seat in advance, please see an airport agent to purchase the additional seat(s). If seats are available, you may be accommodated next to an empty seat. The additional seating must be available without unseating another customer. If additional seating is not available, you may purchase a second adjacent seat on a different flight. The passenger will pay the available fare for the additional seat(s).

Take into consideration you will not be permitted to select seats in the Emergency Exit Row, in the front rows of the aircraft, or in rows where the service tray table is located in the armrests.

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