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Automated Exchange & Refund facility using Manage Booking is for Web Ticket customers only.

Automated Exchange & Refund facility using Manage Booking is for Web Ticket customers only.

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Bahamasair endeavour to provide passengers with disability dignified, professional, and courteous service at all times. We have a team of employees who regularly consult with disability advisory groups on how we can improve airline accessibility and the quality of our service.

Pre-Reserved Seats

Bahamasair blocks a limited number of seats on each aircraft to accommodate customers who identify themselves as having a qualified disability. Adjacent seats are provided, under certain circumstances, for customers with disability who must travel with a companion for assistance.

Assistive Devices

Bahamasair will accept motorised and non-motorised assistive devices for transport. When necessary, we will disassemble and reassemble wheelchairs or assistive devices for customers when they travel. Bahamasair will provide storage for one passenger’s collapsible, manual wheelchair in the cabin of each aircraft. This service is available on a first-come, first-served basis and has priority over carry-on baggage belonging to other customers who board at the same city, provided the customer follows the pre-boarding procedure. In-cabin stowage space for assistive devices cannot be pre-reserved, but Bahamasair will accept carry-on wheelchairs, provided they collapse to fit in an overhead bin or under a seat. Non-collapsible wheelchairs/scooters are accepted as checked baggage. These items can be checked at the main ticket counter or the departure gate. Bahamasair will offer a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge. Although you can arrange to claim your chair at the connecting city, we recommend that the chair be checked through to the final destination. The additional time required to claim and recheck your chair at the connecting city may compromise your ability to make your connection; Bahamasair have wheelchairs and our representatives provide wheelchair service at connecting airports. Please let us know you will need this assistance when making your reservation.

Assistive devices approved for cabin transport do not count towards the combined number of checked and carry-on baggage a passenger is allowed free of charge, nor do they count towards the limit on carry-on items you may bring on board.

Boarding Assistance

If you have special needs, upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding. A special aisle chair is available to assist you if you are unable to walk, and all of our jet aircraft are equipped with specially designed seats that feature moveable aisle armrests to help make seating easier.

Therapeutic Oxygen

Bahamasair does not provide onboard therapeutic oxygen. Customers needing medical oxygen can travel on Bahamasair using FAA approved personal portable oxygen concentrators during all phases of flight. A 48-hour advance notice is required to verify the medical certificate and ensure customer has an adequate battery supply.

Bill of Rights

The U.S. Department of Transportation's Bill of Rights describes the fundamental rights of air travellers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of U.S. Federal Regulations (CFR) Part 382.

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